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Advisors
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Create Account to manage your assets on the Jefferson National Account Management website.

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Forgot your password?

Advisors
Register now to manage accounts, create MAx Models and get access to our Knowledge Bank.

Account Holders
Create Account to manage your assets on the Jefferson National Account Management website.

close
Forgot your password?

Advisors
Register now to manage accounts, create MAx Models and get access to our Knowledge Bank.

Account Holders
Create Account to manage your assets on the Jefferson National Account Management website.

close
Forgot your password?

Advisors
Register now to manage accounts, create MAx Models and get access to our Knowledge Bank.

Account Holders
Create Account to manage your assets on the Jefferson National Account Management website.

close

If you have questions for our Customer Service Team regarding your Jefferson National product, please read through the list of Frequently Asked Questions below. Contact instructions are included should you need further assistance.

We're here to answer your questions Call us 866.667.0561

How do I integrate with my account aggregation software?
Our powerful technology feeds your account data into the most popular portfolio management software platforms. We offer automated asset and account aggregation through DST FanMail, DST Vision, DTCC and NSCC. For more information, navigate to the 'Integration and Aggregation' page under the 'Monument Advisor' section of the website.
What steps must I take to do a 1035 Exchange?
You will need to complete, sign and mail the Authorization to Transfer Funds Form (VA121) and the applicable State Replacement Form (Form varies by state) to Nationwide advisory solutions. If you don't have an existing policy with us, these forms will be a part of the application package used to establish the account.

If you already have an existing policy with us, the Authorization to Transfer Funds Form can be downloaded from Service Forms on our website. However, you will need to call our customer service team at 866-667-0561 to obtain the applicable State Replacement Form.

Once Nationwide advisory solutions receives the above forms, we will forward to your insurance company along with our Letter of Acceptance. However, some insurance companies may have additional requirements such as their own 1035 Exchange Forms, Signature Guarantees, W-9 Forms etc. You may wish to contact your insurance company to obtain its requirements.

NOTE: Before exchanging an annuity, owners should make sure that their contract does not have any outstanding loan or subject to surrender charges
Can I have access to my money before I'm 59½?
Yes. However, if you are younger than age 59½, the IRS may impose a 10% penalty tax. Exceptions may apply. For Non-Qualified contracts this penalty will only apply to gains on your annuity, not on the principal. For Qualified, this penalty would apply to your entire distribution. However, the IRS designates that all earnings must be withdrawn before the principal is withdrawn.
Can a trust be wrapped in your Monument Advisor variable annuity?
Yes. If the owner is a Trust, the application must be accompanied with the Due Diligence Supplement Non-Natural Owner Form (VA123). Additionally, the annuitant must be a natural person. An annuitant cannot be an entity.
Can I have joint owners and joint annuitants on my Monument Advisor account?
Yes. A non-qualified account can be owned by joint owners. Upon the death of either joint owner, the surviving joint owner will be the primary beneficiary. An account may also have joint annuitants, but the annuitant(s) must be a natural person. In the event of joint annuitants, the lives of both annuitants are used to determine annuity payments.
Where can I find a list of your low-cost fund platform funds?
Under the 'Monument Advisor' section of our website, select 'Funds'. All low-cost fund platform funds are designated with an 'L' icon.
What fees are included with the Monument Advisor annuity?
Monument Advisor has a $20 monthly flat insurance fee. Additional low-cost fund platform fees ranging from .10% - .35% will be assessed for investors wishing to purchase shares of low-cost funds. See the prospectus for details. This product is a no-load variable annuity, meaning it has no sales charge or front-end load charge. There are no mortality and expense (M&E) charges or annual contract fees. There are also no surrender or withdrawal charges, although the IRS usually imposes a 10% IRS tax penalty if money is withdrawn prior to age 59 1/2. Exceptions may apply. Also, there are no annual maintenance fees and no charges for fund transfers or swaps between funds.
Where do I find more information about the Monument Advisor investment options?
Select 'Funds' from the 'Monument Advisor' menu. All investment options will be listed in a table with summary information and performance. Select any fund to view a detailed profile of the subaccount and for a link to the fund prospectus.
What is your max issue age?
The maximum issue age for Monument Advisor is 95.
What is an Annuity?
An annuity is an insurance contract that acts as a personal retirement account, allowing investors to set aside and accumulate money without generating current tax liability. An annuity has two phases: 1) an accumulation (or savings) period, and 2) a payout (or retirement income) period. In the accumulation period, you contribute money to your annuity account (all at once or periodically). In the payout phase-generally once you retire or pass age 59½ -you can receive the accumulated value of your investments in a lump sum or in the form of regular payments. The dividing point between the accumulation and payout period is an event called annuitization.
Do I report annuity earnings on my Income Tax Return?
You are not required to report annuity earnings annually; they are reported only when you withdraw assets from your annuity. When annuity assets are withdrawn from your annuity, earnings are taxed as ordinary income.
What is a Variable Annuity?
A form of annuity contract under which the amount of each benefit payment is not guaranteed or specified in the contract. The amounts of the benefit payments fluctuate according to the earnings of the investment portfolio. With variable annuities investors can choose from a range of investment portfolios, the performance of which determines the annuity account value. The variety of investment choices in a variable annuity offers the flexibility to make allocation changes, tax-free, according to your own needs or market conditions. Although investment performance is not predictable and is not guaranteed, as in a fixed annuity, a variable annuity generally offers opportunities for higher growth and market returns.